Meet Eurowag – founded just over 20 years ago, today we are the fastest growing integrated mobility provider in Europe - focuse on finding solution to simplify lives of commercial road transport companies. Whether it’s fuel & toll payments, tax refund, fleet management or simple advice – we help our customers keep over 250 000 vehicles moving across Europe, Asia and Middle East.
We are proud of our truly unique culture that is built around being enterprising, adaptable, energetic and transparent – and that’s what we are looking for in all of our new recruits. If you are ambitious, hard-working and are not afraid to go-an extra mile – we’d like to hear from you. Tired of following the routine and are ready to challenge the “status quo?” You’re in the right place!
The goal of Customer Experience Manager in our company is understanding our customers' needs and following their development in time.
We strive to deliver supreme experience and build relationships with our customers over long term.
We want to make the most out of all media channels and brand touch points.
However this role is not about creativity and contact with our customers only.
You will lead the CX department from utilizing client data and feedback, identifying areas fit for improvement, to implementing proposed changes.
This role will also require you to set up processes within the CX, methodology how to ensure proper clients' feedback, and communicate your findings with our company.
We are not looking for Call Center Manager, Customer Service Manager or Operations manager. Instead we are looking for a person with understanding of the marketing theory, who can take on complex projects and grow with them.
Na Vítězné pláni 1719/4, 140 00 Praha-Nusle, Czech Republic
English (advanced), Czech (proficient)
W.A.G. payment solutions, a.s.