Hotline

- We are a Czech company with international scope
- For the past 20 years, we have been growing steadily
- We specialize in fleet cards for fuel, tolls and tax refund
- Our clients are mainly transport and forwarding companies
- Our modern offices are located near the center of Prague

CUSTOMER EXPERIENCE MANAGER

The goal of Customer Experience Manager (CEM) is to deliver supreme customer experience and to optimize interactions from the customer's perspective.

Customer experiences include interactions through traditional channels, such as website, phone calls and live chat, text and other emerging communication mediums.

What can you expect on the role:

  • Definition of standardized processes within various customer touchpoints
  • Implement regular processes of understanding customer needs, opportunities and satisfaction (NPS, mystery shopping, quantitative surveys, etc.)
  • Combine business intelligence and customer data analytics to learn more about how to market and sell to current and future customers

What are we expecting from you:

  • 5+ years of experience in a related function is required with direct customer advocacy
  • Prior experience in customer success or equivalent history of increasing satisfaction, adoption, and retention
  • Familiarity with human-centric design
  • Experience with work in the Mobility or Payments Industry is an advantage
  • Fluent Czech and advanced English is a must
  • Excellent communication skills
  • Structured approach
  • Orientation to detail and task completion
  • Active and effective approach to problem resolution

The main reasons to join W.A.G.:

  • We are a stable, fast growing company with 20 years of tradition
  • Flexible working hours possibility
  • We offer language and other development courses
  • Social Security contribution / Pension Supplementary insurance in the amount of 2.000 Kč or Meal tickets
  • Annual bonus
  • Meal vouchers
  • 5 weeks of vacation
  • We organised events for our employees
  • Refreshment available at the working place (coffee, tea, selection of fruits)
  • Contribution to sport activities (Multisport Card)

Other information:

  • You will work in our modern offices in Prague 4
  • We would be pleased if you can start asap

Information about the vacancy

Job location

Na Vítězné pláni 1719/4, 140 00  Praha-Nusle, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Required education

College

Required languages

English (advanced), czech (proficient)

Posted by

W.A.G. payment solutions, a.s.

 

Contact

W.A.G. payment solutions, a.s.
Alena Batelková