Meet Eurowag – founded just over 20 years ago, today we are the fastest growing integrated mobility provider in Europe - focusing on finding solution to simplify lives of commercial road transport companies. Whether it’s fuel & toll payments, tax refund, fleet management or a simple advice – we are here to help our customers keep over 250 000 vehicles moving across Europe, Asia and Middle East.

We are proud of our truly unique culture that is built around being enterprising, adaptable, energetic and transparent – and that’s what we are looking for in all of our new recruits. If you are ambitious, hard-working and are not afraid to go-an extra mile – we’d like to hear from you. Tired of following the routine and are ready to challenge the “status quo?” You’re in the right place!

CUSTOMER EXPERIENCE MANAGER

The goal of Customer Experience Manager in our company is to deliver supreme customer experience which includes interactions through traditional channels, such as website, phone calls and live chat, text and other emerging communication mediums – up to your experience & creativity.

However this role is not only about creativity and contact with our customers. It is as well about internal communication, set up processes, methodology how to ensure proper client`s feedback, analysis of received data, to come with suggestions for improvement.

This role is not a managerial role, we are not looking for Call Center Manager, Customer Service Manager or Operations manager.

What will you do?

  • To define processes within various customer touchpoints
  • To define & implement regular processes of understanding customer needs, opportunities and satisfaction (NPS, mystery shopping, quantitative surveys, etc.)
  • Combine business intelligence and customer data analytics to learn more about how to market and sell to our current & future customers
  • Vast communication externally & internally – your communication skills are essential to succeed in this role (you will be in touch with colleague from various departments, various seniority, different nationalities, different countries)
  • You will be responsible for Czech Republic as well as for another EW European markets (travelling is part of this role)

Who we are looking for?

  • 5+ years of experience with direct customer advocacy – e.g. increasing satisfaction, adoption, and retention of customers
  • Familiarity with human-centric design
  • Fluent English is a must
  • Excellent communication skills

Why you should join us?

  • Work in an international, multicultural environment.
  • We work hard but we also know how to have fun and celebrate success
  • Leave your comfort zone: our challenging tasks will motivate you to test your limits and grow yourself with us
  • “9 to 5” we have heard of, but you won´t feel at home with us if you look for a 9 to 5 job
  • We trust you and don´t mind if you work from home.
  • We value our people and treat them equally no matter if they are managers, seniors or juniors.
  • We will challenge you to always aim for the better and don´t let you be ever satisfied with the status quo.
  • We appreciate loyalty, stay with us for a decade and we will send you for luxury vacations.
  • We will give you the opportunity to develop and become an expert in what you are good at. Are you up to take it?
  • We provide a great workspace concept with open space, lounges, relax and creative zones, retreat rooms and our soon-to-come company restaurant
  • Next to the basic set of benefits such as meal vouchers/pension or life insurance, 5 weeks paid holidays, flexible working hours, home office options or language and other development courses.

Other information:

  • You will work in our modern offices in Prague 4, 3 min walk from subway C - Vyšehrad
  • We would be pleased if you can start asap

Information about the vacancy

Job location

Na Vítězné pláni 1719/4, 140 00  Praha-Nusle, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Required education

College

Required languages

English (advanced), czech (proficient)

Posted by

W.A.G. payment solutions, a.s.

 

Contact

W.A.G. payment solutions, a.s.
Alena Batelková