Meet Eurowag – founded just over 20 years ago, today we are the fastest growing integrated mobility provider in Europe - focuse on finding solution to simplify lives of commercial road transport companies. Whether it’s fuel & toll payments, tax refund, fleet management or simple advice – we help our customers keep over 250 000 vehicles moving across Europe, Asia and Middle East.

We are proud of our truly unique culture that is built around being enterprising, adaptable, energetic and transparent – and that’s what we are looking for in all of our new recruits. If you are ambitious, hard-working and are not afraid to go-an extra mile – we’d like to hear from you. Tired of following the routine and are ready to challenge the “status quo?” You’re in the right place!

CUSTOMER EXPERIENCE MANAGER

The goal of Customer Experience Manager in our company is understanding our customers' needs and following their development in time.
We strive to deliver supreme experience and build relationships with our customers over long term.
We want to make the most out of all media channels and brand touch points.

However this role is not about creativity and contact with our customers only.
You will lead the CX department from utilizing client data and feedback, identifying areas fit for improvement, to implementing proposed changes.

This role will also require you to set up processes within the CX, methodology how to ensure proper clients' feedback, and communicate your findings with our company.

We are not looking for Call Center Manager, Customer Service Manager or Operations manager. Instead we are looking for a person with understanding of the marketing theory, who can take on complex projects and grow with them.

What will you do?

  • To define processes within various customer touchpoints
  • To define & implement regular processes of understanding customer needs, opportunities and satisfaction (NPS, mystery shopping, quantitative surveys, etc.)
  • Combine business intelligence and customer data analytics to learn more about how to market and sell to our current & future customers
  • Vast communication externally & internally – your communication skills are essential to succeed in this role (you will be in touch with colleague from various departments, various seniority, different nationalities, different countries)
  • You will be responsible for Czech Republic as well as for another EW European markets (travelling is part of this role)

Who we are looking for?

  • Rich experience with direct customer advocacy – e.g. increasing satisfaction, adoption, and retention of customers, customers' survey...
  • Fluent Czech and English is a must
  • Excellent communication skills

Why you should join us?

  • 5 weeks holidays
  • Meal tickets / Contribution to pension or life insurance
  • Multisport card
  • Notebook & Mobile phone
  • Generous budget for education, trainings and language courses
  • Flexible working hours, home office possibility
  • Employee fuel cards with advantageous refuelling prices
  • Great location – 3 min walk from the metro station
  • Modern offices, relaxing areas (yoga room, table tennis, boxing bag), summer terrace for your lunch or a cup of coffee
  • Fresh fruit at the workplace
  • Regular informal employee gatherings over the glass of wine, teambuildings, company Christmas party
  • BeBetter Day for volunteering and personal budget for a donation of your choice
  • Supporting employees in sports activities (bike stands and showers at your disposal, personal budget for team participation at sport events)
  • Referral bonus for bringing new colleagues
  • Loyalty & Performance rewards

Other information:

  • You will work in our modern offices in Prague 4, 3 min walk from subway C - Vyšehrad
  • We would be pleased if you can start asap

Information about the vacancy

Job location

Na Vítězné pláni 1719/4, 140 00  Praha-Nusle, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Required education

College

Required languages

English (advanced), Czech (proficient)

Posted by

W.A.G. payment solutions, a.s.

 

Contact

W.A.G. payment solutions, a.s.
Alena Batelková