WE are EW - founded just over 25 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

IT Helpdesk Administrator

If you've got a knack for technical problem solving with a love of all things software / hardware then this could be the role for you.

We're searching for a Helpdesk Administrator to join our growing IT team in Prague. You'll be the SPOC for our various offices across Europe and also act as a mentor to junior teammates who in turn support c1000 end-users across 17 countries.

What kind of work is awaiting you?

  • Resolve requirements or issues from end-users via defined channels and tools
  • Evaluation, sorting and forwarding requirements to further level of support
  • Problem management of user troubles
  • Check regularly dedicated areas in IT monitoring systems
  • Preparation or updates of relevant documentation including asset management (personal computing devices)
  • Keep KPI's defined by contracts, internal rules or by manager
  • Regularly report to the manager
  • Cooperate with all parties involved in requirements or tasks solution
  • On Call emergency support

How do we imagine you?

  • Secondary School or University Degree in IT or similar
  • At least 1 year experience with providing IT services in a support capacity
  • Good communication skills with English mandatory, other European languages are an advantage
  • Excellent knowledge of MS Office and associated products
  • Orientation on mobile platforms and their installation and maintenance
  • Strong knowledge of MS operating systems Windows 7, 10, etc.
  • Knowledge of network protocols, especially TCP/IP

Bonus Points For:

  • Knowledge of ways how to deploy operational systems
  • Knowledge of image and app deployment via MS SCCM

Why do we believe you will feel good with us?

  • We choose newcomers not only by skills but also by whether they could be real colleagues. That is why we work well in teams .
  • There is no chance of a stereotype. Our work is diverse and still evolving. You will enjoy the journey of an organizational change and transformation.
  • We are as big as a corporation but we keep a bit of start-up flexibility. Therefore, we continue to grow during market slumps. And because management listens and takes us seriously, you also have a great chance to influence what is happening in the company.

We take good care of people and our benefits are just a proof:

  • We have flexible working hours and enjoy using home office.
  • 5 weeks of holiday, 3 sick days, cafeteria system of benefits, where you can choose your preferred products/services (meal voucher card, pension contribution, Multisport card, leisure and culture activities).
  • Employee fuel card enables you to refuel your vehicle at bargain prices.
  • Each of us has a personal donation budget and you can spend one paid day each year as a volunteer during working hours.
  • Our modern offices are in a easy reach from the metro station and offering high adjustable standing desks, relaxation rooms, summer terrace, on-site restaurant, bicycle stands and you can enjoy fresh fruit every day.
  • We have dog-friendly offices and a fully-equipped kids corner.
  • Outside the office hours we like to meet regularly at informal gatherings over a glass of wine and have fun at team events.

Information about the vacancy

Job location

Na Vítězné pláni 1719/4, 140 00  Praha-Nusle, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment


Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (advanced), Czech (advanced)

Posted by

W.A.G. payment solutions, a.s.



W.A.G. payment solutions, a.s.
Sandra Kastakova